Clinic Policy

It is my intention to provide clients with professional and therapeutic bodywork.  The following policies and procedures serve as a guide for first-time and regular clients.


In my practice, and in life, I understand that unanticipated events occur in everyone’s life. Unforeseen events such as last minute meetings, traffic considerations, and project deadlines, are just a few reasons why one might consider canceling massage appointments.
In our commitment to provide a unique and outstanding massage experience to all our clients and out of consideration for your therapists’ time, please note the following policies:

Please arrive for your massage appointment 5 minutes prior to the scheduled starting time. This allows you the time for a relaxed and unhurried experience.
If late arrival is inevitable, your service(s) will be shortened to keep on schedule. No full or partial refunds will be given.
We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. 
Please provide at least 24 hours notice if you need to reschedule, cancel an appointment, or reduce your appointment time. This gives us enough time to fill this time slot and notify your therapist of changes. If your appointment is on a Monday, notice must be given 24 hours before your appointment that Friday; weekends don't count toward the 24 hour notice policy. If you fail to cancel prior to 24 hours before your appointment refunds will not be given and you will be billed for the appointment.  If you are prone to forgetting appointments, please arrange a reminder call.
Clients who fail to show for massage appointments will not be given a refund. It is important that our massage therapists are compensated for their time.
Prior to each massage session, your treatment plan will be discussed with you. At your first visit with us you will receive a copy of the massage therapy policies and will be asked to sign that you have read the information, understand it, and agree to comply with our professional massage therapy policies and procedures. Clients who we have not seen for at least a year will also be asked to fill out this form.
Emily Martens is a licensed professional and held to the highest standards of the American Massage Therapy Association, International Association of Structural Integrators and National Certification Board for Therapeutic Massage and Bodywork.  
Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
Massage therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.
I am happy to adjust pressure, work longer on an area or move on if you request it.  The client may choose to refuse any techniques applies, stop massage at any time, and is free to leave.
If you are a smoker, please refrain from smoking for at least an hour before your session.  As a courtesy to “scent”-sitive individuals, including therapists with allergies, please refrain from wearing scented perfumes, scented body sprays and essential oils for your appointment.
Please silence your cell phone during the session, unless we have discussed leaving it on for specific reasons.
Requests for sexual activity will not be tolerated, viewed as solicitation and reported to the proper authorities under the guidelines of our office policies and procedures. The client will not be rescheduled if this occurs. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.  If you feel at any time your therapist has violated this right, please report your experience immediately to the lead therapist.     
Within proper scope of therapist education and informed consent, regions such as axilla, pelvic floor (not internal) and inner mouth work may be used for modalities such as Structural Integration (also known as Rolfing or Myofascial Balancing), IntraOral (whiplash treatment), and Craniosacral, however- full educated consent must be given by the client. 
The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.
We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.  
Please note that your confidentiality is extremely important to us- however we cannot guarantee auditory confidentiality in public areas and ask if you have a sensitive conversation to discuss to please be mindful of such.  
It is the responsibility of the client to keep the clinic informed of any medical treatment currently being taken and to provide written permission from the physician, chiropractor, physical therapist, etc., that massage treatment may be continued post-surgery or other contraindicated situations.
The client must also keep the clinic informed of any changes in health conditions so the health history file is up to date.